Postage:
At Herbies, we go to every effort to make sure your order reaches you as quickly and securely as possible. All packaging is completely discreet, and we take great care in ensuring your order is packaged to minimise risk of damage.

Postal Options

UK Royal Mail First Class Recorded Signed For Delivery
Recorded delivery is shipped alongside standard first class mail and usually arrives the day after despatch. A signature is required on receipt of your order.
Cost = £2.50

UK Special Delivery
UK mainland Special Delivery is the quickest and most reliable service available from Royal Mail. Orders despatched via Special Delivery will arrive the next working day before 1 p.m.
Special Delivery post includes a tracking facility, where you can check on your parcels progress, at www.royalmail.com
For speed and security, orders exceeding £100 will automatically be sent via Special Delivery.
Cost = £5.00

Royal Mail Signed For International Mail
Orders sent via International Signed For take approximately 1 week to arrive. A signature is required upon delivery. There is a tracking facility at www.royalmail.com, but this only covers a parcel to the point when it leaves the United Kingdom.
Cost = £6.50

Airsure (International Priority Service)
Airsure is the quickest Royal mail international service available. Orders sent via Airsure receive priority handling in the United Kingdom and overseas, and are usually delivered within 5-7 working days. Again, the progress of a parcel can be tracked at www.royalmail.com
Cost = £6.50

Returns Policy:
Herbies Head Shop require contact by phone, post or e-mail as goods sent back without prior consent from Herbies Head Shop will be sent back at your cost. If you would like to return items brought from this website, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Faulty products / damaged items:
In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us.

Exchanges:
If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.